We exited the airport to find our transportation with Kalido. By the time we got through that area, our luggage was already out and off the bag carrousel. They were not in existence the last time we went to Cancun but the lines with the agents did not seem too much longer on that particular day. We used the e-gates since we are all over 18 and hold US passports and it was super quick and efficient. Getting off the plane and through customs and immigration took about 15 minutes. We love Excellence and has always been phenomenal but on this trip, we took our 18 year-old son and his girlfriend to celebrate their high school graduation so we chose Valentin for its more lively vibe that is still not a huge “party resort”. We took our first trip to Valentin Imperial Riviera Maya from Sunday, June 5-Friday, Jafter six trips to Excellence properties. He made our last day the best! He was quick with his service and knew to keep the good stuff coming! We loved him and really felt like royalty on our last day thanks to him! We will definitely look for him next year as well! Churros were a must every night! And coffee from Sisal every morning and afternoon! We were so lucky to be there on opening night of the sport bar renovation and WOW! Drinks were wonderful and AC was bumpin’! Can’t go wrong with VIM! We’ll see you in 2024!… We will definitely seek him out next year! Manuel who served us pool side from the Air Bar! We enjoyed service from Manuel on the day of our departure. He was friendly and always called out to us across the resort to make our group feel special! Jorge at the Iguana Pool Bum food truck and buffet breakfast was basically part of our group by the time we were leaving! We chose lunch based on where he was serving for the day! He is friendly and kind and hilarious! We loved getting to know him and appreciated hearing about his family. He used the down time between games to teach us different words in Spanish. We visited VIM in 2022 and loved it so much we came back in August 2023! What sets this resort apart is the service your receive from the amazing staff! Every person we encountered was kind, enthusiastic, and eager to make your experience a great one! Although everyone was great, three stood out as exceptional: Raul with the Go Team made each of the volleyball games fun for our spouses. The Stones Hotel - Legian Bali Autograph Collection.Phuket Marriott Resort & Spa, Merlin Beach.All Inclusive Hotels in Playa del Secreto. All Inclusive Resorts in Playa del Secreto.Playa del Secreto All Inclusive Beach Resorts.Playa del Secreto Hotels with Concierge.Valentin Imperial Riviera Maya Features.Hotels near Valentin Imperial Riviera Maya.
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